Safe Harbor Privacy Policy
This webpage depicts Microsystems’ Privacy Policy in regard to the collection and usage of personal or corporate information that you may provide to us. By exploring or using our web site, and by submitting information, you agree to Microsystems’ usage of such information as described herein.
The practices described in this policy are current personal data protection policies as of April 29, 2010. This policy may be amended consistent with the requirements of Safe Harbor.
Introduction
Microsystems established a comprehensive privacy policy that respects individual privacy. This program is designed to help us respect and respect the data privacy of our customers, prospective customers and business partners. Microsystems has more than ten years of experience handling sensitive documents and has demonstrated experience upholding the highest ethical standards in all of its business operations. Microsystems adheres to the Safe Harbor Agreement concerning the transfer of personal data from the European Union (“EU”) to the United States of America. Accordingly, we follow the Safe Harbor Principles published by the US Department of Commerce with respect to all such data. This policy outlines our general policy and practices for implementing the Safe Harbor Principles. This policy applies to all personal and corporate information received by Microsystems including electronic, paper and verbal format.
Information Collection and Usage
Microsystems is the sole owner of the information collected on this website. We will not sell to, or share this information with, third parties in ways different from what is disclosed in this statement. Microsystems collects information from our users at several different points on the website.
We may provide information collected to our business partners, which are under nondisclosure agreements with us not to disclose the information to anyone else. We provide this information in order to assist ourselves in growing our business with respect to similar products and services. However, we do not disclose personal information about our clients, including name, e-mail address, telephone, mailing address, etc. If you do not want your information shared in this manner, you will have a chance to opt-out prior to collection. This can be done by contacting the Microsystems Solutions Center. See the Access section below for more information.
Cookies
Microsystems may use browser cookies on this website to keep track of your visit. A "cookie" is a small amount of data that is sent from a Web server to your browser and stored on your computer's hard drive. Use of cookies may allow Microsystems to provide a higher quality, more relevant, customer experience. Use of cookies may also allow us to automate entry into password protected portions of our website so that you will not need to re-enter your password each time you visit our Site. We may also use cookies to track which areas of our website are most popular with our users. With most Internet Browsers, however, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored on your computer. Please refer to your browser instructions or a help screen to learn more about these functions and how to use them. Please be advised that certain sections or functionalities of our website may be inaccessible to you if your browser does not accept cookies.
Use of Web Beacons
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).
Web Beacons can be refused when delivered via email. If you do not wish to allow Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
Links
Microsystems.com contains links to external sites, including our partners’ websites and others. These websites are not governed by this Privacy Policy, and we do not take responsibility for the privacy practices of any third-party websites to which we link.
Sharing and Usage of Your Personal Information
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. This information is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information.
Compliance with Law
Microsystems complies with all applicable privacy laws and regulations. We may be compelled to surrender personal user or customer information to United States or other legal authorities without expressed user consent if presented with a court subpoena or similar legal order, or as required or permitted by the laws, rules and regulations of any nation, state or other applicable jurisdiction. In the event of a violation of the terms and conditions of usage of this website or a violation of any restrictions on usage of materials provided in or through this website, we may disclose personal user information to our affected business partners or legal authorities.
Children’s Online Information Policy
Microsystems understands the importance of protecting children's privacy, particularly with their online interactions. This website is not designed for and does not intentionally target or solicit anyone younger than 18 years.
Principles
Notice
Personal information that is transferred to Microsystems in the United States from the EU falls into the following two categories:
Processor on Behalf - Microsystems provides document solutions designed to help organizations optimize their document creation and maintenance operations. In the course of doing business, Microsystems receives documents from customers and prospective customers for the purpose of 1) configuring the solution (product) for the customer’s or prospective customer’s environment or 2) document repair or cleanup. Microsystems does not own or control any of the information it processes on behalf of its customers or prospective customers. All such information is owned and controlled by Microsystems’ customer. In this capacity, Microsystems receives information transferred from the EU to the United States merely as a processor on behalf. When acting as a Processor on Behalf, concerning personal information that has been transferred from the EU to the United States, Microsystems has in place measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction.
Personal Data Collection – Microsystems collects information about its customers and prospective customers for the purpose of facilitating business relationships, correspondence and communication. In this business context, Microsystems provides access to product information, educational webinars, marketing updates and industry information. It is through this regular communication Microsystems is able to provide valuable information about important issues related to our customers’ key work product—their documents. Microsystems will provide timely and appropriate notice describing the personal information being collected, how the information will be used and with whom that information may be shared. As a general practice, name, and business information including address, phone number, email address and employment information are the only personal information items collected.
Choice
Microsystems will offer individuals the opportunity to choose (opt out) whether their personal information is to be used for any other purpose other than what it was collected for, namely, ongoing business communications related to document production and maintenance and the use of Microsystems’ products. Microsystems, upon request, will remove an individual’s name and related information from all communication lists.
Onward Transfers
Microsystems requires all agents who perform processing tasks on behalf of and under the instruction of Microsystems require its agents to either:
Subscribe to the EU Safe Harbor or enter into a written agreement with Microsystems requiring them to provide the same level of protection as Microsystems.
We may provide information collected to our business partners, which are under nondisclosure agreements with us not to disclose the information to anyone else. We provide this information in order to assist ourselves in growing our business with respect to similar products and services. However, we do not disclose personal information about our clients, including name, e-mail address, telephone, mailing address, etc. If you do not want your information shared in this manner, you will have a chance to opt-out prior to collection. This can be done by contacting the Microsystems Solutions Center. See the Access section below for more information.
Security
Microsystems has technological and operational security processes designed to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorized employees have access to any data provided by you, and that access is limited by need. Each employee having access to any personally-identifiable information is obligated to maintain its confidentiality. Although we take steps that are generally accepted as industry standard to protect your personally-identifiable information, we cannot guarantee that your personally-identifiable information will not become accessible to unauthorized persons.
Microsystems also provides security for clients who wish to upload documents to our website; this is frequently done for clients who submit documents for either a Document ER request to our Solutions Center or a Migrations Services project. Clients are able to transfer documents to/from their account to our server by connecting to their Microsystems account using a SSH protocol (Secure Shell). The account consists of a username, password, and all data associated with the client, which are encrypted during transmission. The client account is only accessible to the client and appropriate Microsystems personnel who are responsible for maintaining client files.
Transfer
Customers and prospective customers may send documents to Microsystems team via regular e-mail, TLS-encrypted e-mail, SSL-encrypted Secure File Transfer server or by upload to our SSH server.
Storage
Documents are stored in a secure network location.
Deletion
Microsystems deletes any client documents that are considered unusable, unnecessary or invalid. All customer and prospective customer documents are deleted 90 days after the project has been completed or after the associated issue has been closed.
Data Integrity
Microsystems will use data consistent with the Principles. Personal information collected must be relevant for the purposes for which it will be used. To the extent necessary for those purposes, Microsystems will take reasonable steps to ensure that personal information is accurate, complete, current and reliable for its intended use.
Access
Microsystems will allow individuals to access their personal information. Further, Microsystems will allow the individual to correct, update, or delete information.
Individuals who wish to make an access request or remove personal information from our records or if you have any questions in regard to this policy or believe that Microsystems has not complied with the provisions of this policy, should direct such a request to Microsystems Solution Center at the address provided below or by sending an email to us at support@microsytems.com.
Microsystems
Solutions Center
3025 Highland Parkway
Downers Grove, IL 60515 USA
Enforcement
Microsystems uses a self assessment approach to ensure compliance with this policy. This includes a periodic assessment to assure the policy is accurate and adhered to throughout the organization. If an individual has concerns, the contact information above can be used to raise those concerns and Microsystems will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information in accordance with the Principles. Filing a complaint in English will expedite the process.
If a complaint or dispute cannot be resolved through our internal process, Microsystems agrees to participate in the dispute resolution procedures using Better Business Bureau as a third party resolution provider (www.bbb.org/us/safe-harbor).
Microsystems is also subject to the jurisdiction of the U.S. Federal Trade Commission. The Federal Trade Commission may be contacted at the following address:
Federal Trade Commission
Attn: Consumer Response Center
600 Pennsylvania Avenue NW
Washington, DC 20580
consumerline@ftc.gov
www.ftc.gov
